Are you unintentionally rude?

Oprah Winfrey does interviews with celebrities for her magazine and television show. She asked Jerry Seinfeld what his pet peeve was, and he said it was a lack of civility. So she did a show with a discussion of rude behaviors that irritate people in customer contact jobs. I bet you can name a few of the behaviors that came up. Hint: a number of them have to do with cell phones and/or driving. Etiquette has been called the lubrication that keeps our interactions harmonious. So there are two good reasons to be polite - first, it helps keep peace and harmony, and second, it can make a business more successful.