Wall St Journal article on email

This article about mistakes made in email should be required reading for anyone using email for business. Personally, I have not grown to love Twitter, though I hope that its appearance makes people learn the value of brevity, since there is a 140 character restriction on content. The WSJ article points out the value of short, clear content and useful subject lines. Which email would you open first - one titled "Meeting" or one titled "Your action items from Friday's meeting"? The article also contrasts the meaning of Dear Betty, and Dear Betty! Have a look, and see if it doesn't spur you on to higher quality in your email communications.